I have several other GE motion switches in the house that work fine but this is the first one with the “Enbrighton” branding. I can’t get the sucker to pair. All onboard controls seem to work fine but when trying to pair with ST, ST just searches indefinitely. Do you guys think I have a dud or am I missing something? Thank you in advance!
Model Number?
26931? I guess
How far away is it from your hub? That last couple of Z-Wave+ switches I added (not GE) I had to bring my hub close to the switch to get it to pair.
You could also try a general exclusion of the device to make sure that it is ready for pairing before trying to drag the hub around the house. 
It’s less than 10 feet away on the other side of a wall. This switch is probably right in the middle of the hub and another z wave devices further down the hall. I’ll try bringing it closer. What do you mean by a general exclusion? I’ve factory reset the switch a few times.
Try excluding and then pairing
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I would think that your are plenty close enough to the hub. The switched I had issues with were about 30ft and several walls away.
With a general exclusion you put your hub into genaral exclusion mode from the Z-Wave utilities menu and then power cycle the device you want to exclude. Doing this clears any previous pairing that the switch may have had.
I would think that the factory reset should accomplish the same thing as a general exclusion.
To me it sounds like you may have bad switch, though I have had some devices that seemed to take an exceptionally long time to pair. Long past the “it’s taking a long time” message displayed by the app. You could try and let it set in pairing mode for a bit and keep power cycling the switch.
I have never paired that particular switch so hopefully someone that has can add to the the discussion and advise if there are any subtleties to pairing this particular device.
I will give this a try when I get home. This sounds like hopefully it could be the right direction. I’ve already had to send one of these back because I’m dumb and this one is installed so I don’t want to send this one back too!
I would also follow the directions in the link provided by Jimmy and do the general exclusion. I won’t hurt. Just be sure you don’t power cycle anything else while in general exclusion mode or that device will be removed from your hub too.
Good luck!
Well I tried the general exclusion and right away the app told me “a device has been removed.” Then I moved the hub to within inches of the switch. Same thing. I had to run out for a bit but I’ll try again when I get home for longer and we’ll see.
Do you happen to be using a custom device handler? If so, re-publish the handler, exclude the device again and then pair it.
This worked! Strange requirement but it worked right away. Thank you!
There is a bug with custom DTH going stale. The device will pair, but it never shows in the app or IDE. Really annoying.
Got it. Now I know!