Trouble connecting smartthings wifi to schlage connect touchscreen

[mwtr]

I am trying to move my schlage connect touchscreen from wink to a new smartthings wifi hub and the lock will not pair with the hub.

Steps I have taken

• factory reset the lock
• placed hub within ~10ft of the lock (with ethernet cable in)
• every time I enter the programming code into the lock to the pair I get a flashing red X

It has been paired with Wink fine for a few years

any tips is appreciated

[jkp]

• try a z-wave exclusion for the lock first
• then bring the lock close to the hub as you mentioned
• put the hub in inclusion mode to add the lock
• enter the commands on the lock

to exclude, open the hub in menu > devices > your hub > click 3 dots in the upper right of the screen and choose z-wave utilities, and run exclusion and follow the commands on the lock to exclude

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

To add to what @jkp said you can find more detailed steps here

FAQ: How to migrate from Wink to SmartThings

This guide is a set of best practices, FAQ’s and getting started tips for folks who’re migrating from Wink to SmartThings. First of all, welcome to the SmartThings community. You can find a ton of resources on the community forum, the search is a powerful tool, tags and categories are generally well maintained. BEFORE GETTING STARTED If you have Z-Wave and ZigBee devices, you will need to exclude them from your Wink hub before you can pair with your SmartThings hub. While it’s possible to reset most devices or have the SmartThings hub exclude them for you, if any of the Z-Wave devices (especially locks) are using the Anti Theft command classes, you will not be able to use them unless the original controller (Wink) excludes them first. So just to be safe, exclude them from your Wink con…

[mwtr]

Thanks for the quick help. Entering the programming code on the lock after starting exclude on smartthings was the missing step

I am good to go