I believe I know why but what I hope to learn from you is if there is any solution at all. This Schlage Connect lock was previously paired with a Wink hub and was working fine until the office was burglarized and the Wink hub was stolen. I suspect I can’t pair the lock with the ST hub until I unpair it from the Wink hub, which I can’t do, not unless I buy a new hub and pay for the Wink subscription. Is this correct or is there another way to get them to pair? Thanks.
You can. Just run z-wave exclusion from the ST app and then you should be able to connect it to the ST hub.
- start the exclusion
- go to the lock and enter the programming code followed by 0. When you see the green check mark, it should be excluded
- then try to add from app
- at lock enter programming code followed by 0. If green check mark, then it has been added.
If not successful, reset lock, follow instructions above but bring lock closer to hub
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It worked! Thank you very much.
@RBoy Thanks very much for the doc. I’m sure it will be useful.