I’m having an issue adding z-wave window treatments, curious if anyone has seen this issue before.
I have a number of Graber shades with the virtual cord z-wave control. I was able to add about 20 of them, using the Bali Springs Window Fashions device type. After that though, I was all of a sudden unable to add any more shades. I have about 100 devices associated with the hub, so I haven’t reached any sort of max.
I have about 10 or so shades left and have tried a number of them with the same (unsuccessful) result. In addition, I excluded and removed a shade I had added previously and I am not able to re-add it.
I have done a z-wave repair and restarted my hub multiple times with no success.
I have a ticket open with Samsung (their help desk has walk through the exclusion and re-add process with me a couple times with no success). However this ticket has been open for many weeks, and despite calling them multiple times a week I am gaining no traction. They originally suggested it was the z-wave module in the shade, but seeing as how I am having this problem with multiple shades, as well as one I had originally added and then excluded, I do not agree with this diagnosis.
Has anyone seen this behavior either with these types of shades, or with a different z-wave device type? Any suggestions as to how to resolve it? I suspect either the hub or the device driver is in a weird state. I should also note that I have been able to add other z-wave devices since I experienced this issue, just not the shades.
I’m getting a little frustrated with the lack of progress. I feel like without assistance my next step is to factory reset my hub and try to add everything again. I have a lot of devices however so this is not an appealing proposition.
Thanks!
