Time and Actions in Daily Routines disappear on App

SmartApps & Automations FAQ
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Daily routines loses almost all data in the ST app, Time and Action settings. On the app displays only one IF condition and one THEN action. all time triggers and actions disappear. Surprisingly actions keep working, if I look for in the Advanced user web interface, the Daily Automation is over there as was created, everything looks okey. If i want to change anything I need to re create all the routine :hot_face:

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Hi, @CarlosJ

Can you open support access to your account so I can take a look at the routine, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋼) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

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Hi, yes of Course @nayelyz

  1. My mail is cajjx1@gmail.com,
  2. Done.
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Hi,
Nayely is currently out of office, so I’ll be continuing with the investigation from here. I’ll keep you updated as we make progress.

To continue the investigation, could you please provide the following:

  • App logs captured when you try to open or interact with the routine in the SmartThings app
  1. Go to Menu > Gear Icon > About SmartThings
  2. Tap the SmartThings logo 10 times.
  3. This will open the developer’s space > tap ‘report a problem’
  4. This will send you to the report page. Select a frequency and write a short description of the issue.
  5. Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com
  • A screen recording showing the exact steps you follow when reproducing the issue
  • The exact timestamp(s) when the issue occurs (including timezone, e.g. BST).

This information will help us better understand the behavior and correlate it with the system logs.

Thanks in advance for your help!

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Hi Itati, after many tries I can display a second screen after try to taping 10 times on Smartthings logo (it was no easy, nothing happens after tapping repeteadly times, but once worked ( I think tapping has to be really fast, but a Mode ON/OFF password screen was displayed, I tried with my Smartthings (Samsung) password but it did not work, system gave me 7 chances, I spent 4 of them, pretty sure no mistakes (a message was showed by one second something like “test mode blocked by 60 seconds
”

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Hi, @CarlosJ
Sorry for the delay.
Here, we posted a video showing the process, getting to the “password” page isn’t correct:

Please make sure you replicate the error and get the logs right after, otherwise, the event logs will be lost.
Also, please take note on the date and time when you test this and share it with us including your timezone. For example: April 6th at 17:30 CST

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Hi @Itati , i’ve the same problem here with the daily routine.

This is the video:

trim.8F760FE3-9EBF-4697-87D2-FEEE8340773A

DM to you the log file

My account is open to support access. Email is the same from the community.

Timestamp 04-06-2026 21:55

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Thank you for the info, @marcos.scheffler
We created the corresponding report.
@CarlosJ, please remember to send your app logs as well. I added you to the report, but the engineering team requires those logs for the investigation.

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Hi Nayelyz, when I tap repeatedly on ST logo (About Smartthings option), the “Enter password” page is displayed yet. Thanks

pd: I already delete the Daily Routine because is painful create it again and again from zero for any change, I changed it by different regular automations at different time triggers.

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This is weird. Which version of the ST app do you have? I tested the process in 1.8.41.23.
Well, either way, the engineering team could see some info on the error shown when trying to load, thanks to the other logs. So there’s no need for you to get them anymore.

There’s no more info at the moment. I’ll keep you posted.