Time and Actions in Daily Routines disappear on App

SmartApps & Automations FAQ
1

Daily routines loses almost all data in the ST app, Time and Action settings. On the app displays only one IF condition and one THEN action. all time triggers and actions disappear. Surprisingly actions keep working, if I look for in the Advanced user web interface, the Daily Automation is over there as was created, everything looks okey. If i want to change anything I need to re create all the routine :hot_face:

WhatsApp Image 2026-03-30 at 21.32.56
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Captura de pantalla 2026-03-30 a la(s) 21.39.04
Captura de pantalla 2026-03-30 a la(s) 21.39.042632×1608 194 KB

Captura de pantalla 2026-03-30 a la(s) 21.39.10
Captura de pantalla 2026-03-30 a la(s) 21.39.102632×1608 181 KB

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Hi, @CarlosJ

Can you open support access to your account so I can take a look at the routine, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support