Things happening in incorrect mode since 07/15 update - General

[smart (Ron S)]

@april @slagle @Tyler

I started this new topic as it is not only restricted to me having incorrect notications and alerts coming up in incorrect mode. Others have started reporting the same. Things which should happen only in Away mode is happening in Home mode intermittently. We request you you to let the dev team know that this behavior imay be spreading across the platform at least for some of us. It may very well to do with the scheduling of delayed actions introduced in the last platform update.

Unwanted motion alerts since last platform update

Please open tickets with support that they know it’s not just me and do something about it. Happened again this morning. Weird part is it’s happening only for ST motion sensors powered or on battery. It has come to this that it is saying Dropcam is detecting motion… What the hell… This is not the photo burst when on motion. Yet to hear from support since the first time reporting it. As @tyler said that dropcam photo burst is triggered due to some motion it is linked with. I understand that but how come it says dropcam detected motion in “home” mode. @tyler, @slagle… Can you help us to get somebody look at the motion alerts in incorrect mode? [image]

Flasher stopped working / Notifications not adhering to current mode

I’ve been using a (much) simplified version of the Flasher app to flash a light when my doorbell rings. However, this last couple of days both this app and the original Flasher app stopped working. It would turn on the light once, but never turn it off. I have seen a couple of flashes on the light, minutes after the event triggered. I suspect it’s an issue with the scheduling of the delayed actions. I’m not sure if it’s related, but I’ve also had a couple of notifications when the mode was not correct. E.g. I have the system set to give me motion / door open push notifications and texts when mode is “Away”, but we have been getting these notifications when mode is “Home”. Similarly, the photo burst app are set to take photos when mode is away on motion / door triggers in mode “Away”…

[miket]

I’m wondering if anyone else is seeing this, and if they’ve found a fix. Beginning about a week ago I started getting motion alerts from the “Notify Me When” app even though I have it configured to send alerts when the mode is Away and I am home. I checked the “Hello Home” log to see if perhaps a presence device was incorrectly saying that I had left, but nope. The mode is Home and alerts are being sent.

I contacted support, they suggested uninstalling and reinstalling the app. I did this, but got another false alert last nite.

Is anyone else seeing this? I’m also a bit puzzled how this can happen since I thought the event processing is done on the SmartThings site, that my hub just sends events to them and they run the apps as configured to produce alerts. If this is the model, why all of a sudden would they be running the app incorrectly?

[lmosenko]

@miket

I’m wondering if anyone else is seeing this, and if they’ve found a fix. Beginning about a week ago I started getting motion alerts from the “Notify Me When” app even though I have it configured to send alerts when the mode is Away and I am home. I checked the “Hello Home” log to see if perhaps a presence device was incorrectly saying that I had left, but nope. The mode is Home and alerts are being sent.

I contacted support, they suggested uninstalling and reinstalling the app. I did this, but got another false alert last nite.

Is anyone else seeing this? I’m also a bit puzzled how this can happen since I thought the event processing is done on the SmartThings site, that my hub just sends events to them and they run the apps as configured to produce alerts. If this is the model, why all of a sudden would they be running the app incorrectly?

I posted a problem with mode changing on its own this past Sunday.

Scheduler and Polling quits after some minutes, hours, or days

Did anyone have issues with Unscheduled event(s) and Mode changes last night at about 7:47PM ESD ish? My Mode change to Away followed by I’m Back and than Away by itself and set off the Smart Alarm! What the F@#$ is going on here? I pressed all of the remotes in my reach before I found my phone and finally got the Mode to Change to I’m Back. The Wife Approval Factor Went to HELL! -% @Ben! And scared the Crap out of my BABY; @Ben! Picture this: I took the Siren OFF of the Wall, Opened the Backdoor and used my best FAST Ball impression Sending the Siren Flying into a Brick Wall! It is Shattered to bits Now! @Ben, @Tyler, @April. This is No Longer Acceptable! CLOUD processing is Garbage! Give us the HUB v2 or Close Up Shop and Go Home! Because my wife is done with you as a Hobby! Yes! There…

[ashutosh1982 (Ash / Ashutosh Jaiswal)]

Has there been any update on this. SmartAlarm has been triggering like crazy although the mode is set to Home. I have left it that way to see if I can capture something in live logging. But I see nothing. Did anyone hear anything new about this?

[smart (Ron S)]

The modes are pretty much hosed for me and support has been very accommodating but wish the developers were quick enough to fix this which I consider a major major issue. Support keeps me updated. Please open tickets, my friend for every time it fails… Hope then it will get the attention of their developers. Without proper modes, I would classify the platform useless. I don’t think SmartAlarm is the issue. It is the underlying mode changing failing or failing to trigger actions it is supposed to.

[ashutosh1982 (Ash / Ashutosh Jaiswal)]

@smart

Please open tickets, my friend for every time it fails…

I have been doing that…I know 4-5 other people who have smartthings and all of them have reported the same problem. Its almost like this problem has impacted everyone at least once, if not multiple times. I have been a culprit more than 7-8 times in last one month. So in my opinion this needs to be resolved ASAP.

[Navat604 (R.)]

I ended up having to uninstalled Smart Alarm. Notification every minute in home mode. They recommended me to try out smart home monitor but without door entry delay. It’s kind of useless in my case.