"Notify Me When" app ignoring mode and creating false alerts?

(Mike T) #1

I’m wondering if anyone else is seeing this, and if they’ve found a fix. Beginning about a week ago I started getting motion alerts from the “Notify Me When” app even though I have it configured to send alerts when the mode is Away and I am home. I checked the “Hello Home” log to see if perhaps a presence device was incorrectly saying that I had left, but nope. The mode is Home and alerts are being sent.

I contacted support, they suggested uninstalling and reinstalling the app. I did this, but got another false alert last nite.

Is anyone else seeing this? I’m also a bit puzzled how this can happen since I thought the event processing is done on the SmartThings site, that my hub just sends events to them and they run the apps as configured to produce alerts. If this is the model, why all of a sudden would they be running the app incorrectly?


You aren’t the only one seeing this.

@April please combine this with the existing topic:

(Tim Slagle) #3

A post was merged into an existing topic: Things happening in incorrect mode since 07/15 update - General

(Tim Slagle) #4