Bought the new hub(v3) and now things stopped working can’t add devices, devices won’t pair, other devices stuck at a perpetual ‘checking status’ state, wifi doesn’t work on the hub. All this may just drive me to a different platform. Why would I use ST when I have a smartlock that the ‘smart’ hom…

[image] mcaustin2004: Bought the new hub(v3) and now things stopped working can’t add devices, devices won’t pair, other devices stuck at a perpetual ‘checking status’ state, wifi doesn’t work on the hub. All this may just drive me to a different platform. Why would I use ST when I have a smartl…

He said he did contact support: [image] mcaustin2004: Then there’s the support…rather lack of. Stayed on hold listening to some crap music for an hour just to give up

Sounds like user error… Have patients grasshopper. Seems like you may have missed a step. I just setup the new hub, this past weekend, for a friend and it went very smooth without issues.

[image] Lighty: Sounds like user error… Have patients grasshopper. Seems like you may have missed a step. I just setup the new hub, this past weekend, for a friend and it went very smooth without issues. First rule of SmartThings: it’s never just you. Well, hardly ever. :wink: Multiple p…

Ok I will admit partial user error here. Finally got WiFi to work. Had to do a system reset in which the instructions at SmartThings support lacks a bit. To do a system reset you have to FIRST start with the hub unpliggged, then hold down the reset button while plugging it in. Something the inst…

[image] mcaustin2004: I somewhat like the look of the new app but I need the functionality of classic. Although all “new” SmartThings users are instructed to use the New SmartThings App, you really only need the New App to initialize / join your Hub. Once that is done, for now, many of us re…

Also, I had bought an AT license and was saving it until I upgraded to the new hub. Unfortunately when I thought I had it assigned to the location I made for it, it actually assigned it to my old v1 hub. Looks like when I get around to moving devices I’ll have to also ask AT to reassign that licen…

[image] mcaustin2004: Looks like when I get around to moving devices I’ll have to also ask AT to reassign that license. Just send us your License Key when ready: Support@ActionTiles.com

If you’ve already blown everything up I suggest wiping everything clean and starting from scratch. Samsung SmartThings Hub (2018) discussion (Model GP-U999SJVLGDA aka V3)

Corey_Amey: Agreed with this title. Everyone who disagrees either never uses these features, never cares enough, had a clean setup because they can afford 2k on the spot, or their just forum dick suckers. “error operator”? More like an error with your BIRTH. (Samsung being the dick) I see it…

Terrible product and terrible support

Apps & Clients

JDRoberts October 15, 2018, 1:01pm 5

First rule of SmartThings: it’s never just you. Well, hardly ever.

Multiple people have been reporting problems after the hub firmware update from two days ago. See the following thread (this is a clickable link)

Topic		Replies	Views
New hub v3 owner. When adding hub to app, it gets stuck on update page General Discussion	124	22853	September 15, 2020
The Honeymoon is over General Discussion	52	8703	July 15, 2017
SmartThings No Longer Works General Discussion troubleshooting	21	2580	May 26, 2025
Nearly 2 hours arguing with Samsung Phone Support on SmartThings Hub 2018 aka v3 Connected Things	26	4470	November 15, 2018
Stuck at "Setting up hub" Connected Things hubv2	176	39107	July 21, 2016

Terrible product and terrible support

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