I can also be added to the list of the TCP bulbs not working from ST. They work good with the TCP app. Does anyone know what up with these bulbs?
Now that the acquisition is out of the way. Can someone at SmartThings help us TCP users?
AMEN @austinrfnd
I take it this is a issue still pending. I gave up on TCP and STās, but still use the TCP lights. Iām really serious about trying to sell the 40 lights I have to grab the Hue bulbs.
I moved over to the Ultra IQ bulbs that they sell at LOWES. 27 bucks a pop, but native support. No hubs or anything. The bulbs are HUGE though. So keep that in mind if working in enclosures. Here is a comparison with TCP and IQ that i took.
I ended up starting from scratch and clean-slated my ST setup and built it up again, systematically adding everything back in. Was smarter this time around-- best to assign static IPs for all the hub devices within your LAN. The problem I kept having was usually after a brownout/blackout of my power. I suppose I should also consider a UPS for all my hub/bridge devices and router.
Not willing to give up on TCP-- still the most cost effective solution at the moment for basic connected bulbs.
Very true on TCP being the most cost effective solution, but it doesnāt work with STās the way STās advertises. Hopefully a fix will come out in the near future. For now I put all the bulbs in one group and use the TCP App.
Maybe just maybe Iāll sell all 40 TCP bulbs and purchase the Hue set and build on that. I have an iPhone and if the news with Apple and the home kit is right then Hue is the only way to go. Iām in a holding pattern right now waiting to see what STās does with Samsung backing them, also what iOS8 brings with the home kit. I refuse to invest anymore cash to something that might change when the wind blows.
I had major issues with my tcp bulbs at first. They seem to be working a lot better now. Adding new bulbs is still a major pain. Day to day operation of the bulbs seems to work pretty well. Sometimes my bulbs will not report correctly, and I have to log out of the smart things app and log back in.
Hi @Ben, can you check if anyone at SmartThings is aware of and is hopefully working the TCP bulb problems we are all having? Thanks!
The issues with TCP have been fixed with our latest firmware. Email support@smartthings.com to request access.
New hub firmware?
11.705 - itās been available for awhile but still not the version that hubs will auto-update to.
Guys Iām still having serious issues with my TCP lights even after @Tyler sent the updated firmware to my hub.
All 23 of my lights are not working at all, more importantly when I try to control them individually they do not respond. In case youāre wondering yes the TCP lights worked fine when I controlled them individual before as a test, but I havenāt used STās to control my TCP lights because itās not working the way it should until I saw Tylers post. I saw Tyler post that the problem was fixed, but Iām far from that now unless thereās something you guys know or can do to help me fix this issue.
As far as troubleshooting goesā¦ Iāve already tried to install TCP on STās, but it wonāt discover anything. Keep in mind this is my second hub because @wackware and I couldnāt figure out the original problem. Todd do you remember?? In addition I reset the TCP and STās hub. If you guys have any suggestions please let me know I really want this fixed. Iām going as far as selling all the TCP lights to slowly purchase Hue. Iād rather not go that route since TCP actually really is cost effective.
Thank you for all your help, please feel free to email me or comment here so I can get on the right track again,
Anthony
mdpd43 at gmail
Anthony,
I fixed the non-discover and loss of communications on gateway IP change issues. The new code will be submitted to ST tonight for QA. Iāll work with them to try and fast track it through.
Iāll keep you posted.
Twack
With the new 705 firmware I usually get 4 out of 5 of my TCP lights to come ON or OFF with motion etc. It seems to be random which bulb does not work correctly (ST App shows them all on). Manually one at a time with the ST App they all work (the TCP App has always controlled them 100%).
Needs to be a verification check to make sure all bulbs are off, if not in requested mode then send the command again.
Make sure you have the current device type. I had an issue where some of my bulbs were using the old device type. I removed them all and reconfigured the TCP smart app from scratch. Also make sure that you donāt manually toggle the lights off, something breaks in the mesh and I start to get bulbs that refuse to turn off. Last night I was seeing aws provisioning errors as well.
@wackware thank you sir. Iām looking forward to hearing some good news about TCP and STās. Itās been a rough go as you know and getting this to work will be great and huge for my household (AKA wife). Please let us know ASAP, Iāve very eager now to get this working. Iām losing the wife battle here and my army of lights can only hold her off for so long. haha
@Dave I was told the new update was verified with 15 bulbs and worked good. I think itās more what @wackware fixed and hopefully itās a quick fix and update. Yes the TCP app is 100% accurate and thatās all Iām using for now because it works flawlessly. The STās app with TCP did exactly what youāre addressing with me since day 1. I think a fix is coming soon and Iāve been very patient on this from day 1, so whatās another week or two right LOL.
@jody.albritton when you say use the right device type, are you referring to TCP or STās?? I have the most updated software on both devices and my issue is worse then before. I have 23 bulbs connected with another 15 begging to be connected. Iāve already spent hours trying to fix these issues and before I start reconfiguring Iām waiting for STās to address the issue. These guys are awesome to work with, smart and Iām confidant theyāll get this fixed. This being the ONLY reason I havenāt given up on either product just yet. LOL
Thank you for all your input and comments. Please keep them coming.
Hey @Dave I forgot to mention and maybe you know this already. Iāll just share it just in case you didnāt and maybe someone else isnāt aware. Also keep in mind this might change with the new update that @wackware has been working on. Maybe he can shed some light to the below.
If you use the TCP app and STās app separately it will screw up everything. Youāll need to pick one to use. Exampleā¦ if you turn the lights on with TCP, then STās wonāt pick up that the light is on and you wonāt be able to control it. Turn all your lights off on TCP and STās, then try turing the lights on with STās and it should work plus the status of the light will be correct. This was my personal experience when it was working. Currently nothing works for me and before I start deleting bulbs like I did before, Iād rather kick back and wait for the fix.
Using the ST App is there a way to easily create a vacation light schedule? Similar to what we can do in the TCP App?
I havenāt used it because of the reasons Iāve explained, but yes you can. Create a hello home phrase called āVacationā you can set your lights and have them come on and off at any time you want. You can also set the dim level as well.
