Hi I have smartthings v2 hub connected to google home/assistant.
I have my tado ru01 thermostat and radiator valves added to google home/assistant. All devices show and can be adjusted within google.
The devices show up in smartthings thanks to the google/ smartthings integration.
But in smartthings when i tap the thermostat device (‘heating’) there are no controls to allow me to change the temperature. (See attached pics of this plus the device settings and details)
This obviously means i cannot control it through smartthings. Do i need a different driver?
Ps. I have tried adding tado to smartthings directly but this doesnt work as smartthings only seem to have an integration for the new tado ‘ x ‘ models
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
Can you provide the steps you follow to install the device called “Heating”, please? We see it has the driver “LAN Thing” installed which doesn’t provide any functionality to the device.
I asked the engineering team and they mentioned the device cannot get assigned to the driver “LAN Thing”, so we want to know if you chose to change the driver.
I was looking for some information on the device but it’s not certain if it’s Wi-Fi, Zigbee, Z-Wave or Matter, can you let us know, please?
I added tado to google home by opening google home app, selecting devices/add/works with google home and then selecting Tado and logging in when prompted.
This meant the devices (including ‘heating’which is the master thermostat) all appeared in google home and were controllable.
Google then synced the devices to smartthings automatically (as my google home and smartthings are connected).
I havent manually changed any drivers.
I cant do my tado devicesdirectly to smartthings as there is only the option to add newer Tado X models.
I asked the engineering team and they mentioned he need the hub logs of the moment you get the device “installed” on the SmartThings side to see why is it joining like that.
This is because the Google integration doesn’t bring devices into SmartThings, on the contrary, ST exposes them so they can be controlled by voice from Google.
Also, this device called “heating” was created in 2021 which means it could be a remnant from the migration phase
So, we need your help to delete the device on the SmartThings side. If it works similarly to other integrations, the device will be added again at some point. Once you see it, submit the hub logs as follows:
2. Enter the corresponding Hub and click on “Dump Hub logs”
3. Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
4. You’ll get a green box at the top confirming the Hub logs were requested.
If the device doesn’t appear again, it means it wasn’t added thanks to the Google integration and since it’s a Wi-Fi device, the only way to add it to SmartThings would be if it was certified in the Tado integration shown in the catalog, but it seems that’s not the case. The responsible party to certify a device is Tado, so, we suggest you contact their Customer Support team to request this, or, if you have development skills, ask for alternative solutions to integrate the device, such as through an API or a LAN protocol.
The google integration does seem to
make things i add to google show up in smartthings.
I can follow your instructions and delete in smartthings , re add and get hub log.
But am slightly concerned that if it doesn’t reappear we will have lost it forever - are you sure there isnt a different driver we csn just try with it before we do that?
On your last point, sadly i cant see tado investing any time in integrating this as it is an old device for them now
Since it’s a Wi-Fi device, unless there is a Community/custom driver (which I haven’t seen for Tado) that supports it, and you install it in your hub, then re-join the device to it, there’s no other way.
The only official drivers for devices that can be connected through LAN protocols are:
The device still needs to be reinstalled so that it starts working with the other driver. Only Zigbee, Z-Wave, or Matter devices can be reconfigured (if the new driver explicitly implements this step), and this process can also fail sometimes; it depends on the instructions sent and the device itself.
That’s why I also mentioned the possibility of you developing your own integration, but you need to know if the device can be connected through a LAN protocol, and also have development skills.
