Hi, I’m probably one of many longtime Wink users who are making the switch to SmartThings. I got my V3 hub Saturday and immediately started switching over some of my smart devices, but I’ve already run into an issue. The two devices I tried switching over were GE Z-Wave switches, one dimming and one non-dimming.
I deleted both switches from my Wink Hub and then tried connecting them to my ST Hub. Here’s the problem—the ST app asked me to scan the QR code for my GE switch, but the switch was installed 3 years ago and I no longer have the box with the QR code on it. So then I tried skipping the QR code scan and the ST app asked me to entered a number code. Again, it’s a switch that was installed 3 years ago, so I don’t have the code. I don’t even know the exact model number of the switch. In the end, the switch did pair with the ST hub and seems to be working fine, but I got a warning that the switch was not paired securely with the ST hub and may not always work correctly.
So my question is this: How can I securely connect my smart devices when moving from Wink to ST if I don’t have the QR code or the number codes for all of my existing smart switches/devices? And how much risk is there in not connecting those devices securely if I don’t have the option to connect them securely using the QR code or the numerical code?