I am dying here, just got a new Smartthings V3 Hub and I can’t get it to install for the life of me. I’m pretty technically smart when it comes to devices like this, but this has me stumped.
Device itself seems to be normal, plug it in and within a minute or so I get the flashing green and red light to connect.
I’ve tried both Wireless and Ethernet, but it just hangs after scanning the QR code. Ultimately says that the hub is offline.
For ethernet, I can see the device get an IP address on the router and it looks fine. For wireless after scanning the QR code it asks to join the wifi network from the hub and ultimately asks if I want to try Cellular or keep trying wifi. It never asks me for my wifi-ssid-password.
I’ve tried numerous system resets… flashing yellow to solid yellow and releasing the reset per the instructions on the smartthings website.
I’ve tried both ways numerous times (hours), I’ve tried reloading the app (using ios), tried using an ipad instead of my iphone, same thing. tried resetting my wireless networking settings based on one of the notes in the ios app. nothing.
This shoudn’t be hard, searched the internet long and hard, and I’ve seen a lot of people with wireless problems, but not both like I am having. I’m starting to think it’s hardware, but the way the lights operate, it all seems good.
Thanks in advance.