Stuck on flashing blue v3 hub

Devices & Integrations
1

Hi, I’m stuck in flashing blue after resetting my hub. Tried everything, any help??

2

which model hub do you have?
curious - why did you reset it?

have you tried powering it down (removing batteries if v2) for a minute and powering it back up?

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3

Blinking Blue
There is no Ethernet or WiFi connection. This can happen if you allow Smart Home Hub to timeout its setup process.
Simply unplug your hub, and then re-plug your hub. If using WiFi, try connecting it to Ethernet.

Info from

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4

V3, tried removing power source a couple of times and nothing new, tried resetting again and nothing, still flashing blue

5

Have been doing this several times, nothing, plugged in to Ethernet cable, reset router, changed cables, nothing

6

best recommendation is to contact ST support and lert them investigate

did you try connecting by wifi instead of ethernet?

7

Yes, seems to have lost wifi as well.

8

I also have the same problem, the hub never worked.

It’s a V3 ST.

I’ve done several resets and it always flashes blue.

9

More details… any error codes, new hub or existing hub?

10

New hub.

On the Wi-Fi, it just blinks blue and doesn’t find the hub.
On the Ethernet cable, it stays green and also gives an error in the app.

Error: 33-301

In both cases, I reset the hub, holding the button and waiting for the yellow to stop blinking.

11
12

Perfect my friend!

Blocking the NTP port solved my problem and I was able to add the hub.

Thank you very much!

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