Stuck Between Both ST Apps - Smart Home Monitor

[JDRoberts]

I’m sorry you’ve run into so much trouble, and I don’t have any advice on that. Hopefully what @jkp suggested will help.

Meanwhile, it is important to note that the security feature in the new V3 app is different from the one in the old app. And you need to have deleted any of your alerts in the old app before you remove SHM or you will not be able to remove them, which is really annoying. See the FAQ for additional issues. (The topic title is a clickable link)

FAQ: SHM and STHM are different

Just to make sure everybody’s talking about the same thing…This FAQ is for people using both the V2 classic app and the 2018 V3 app, or who have previously used the classic app and have now migrated to the new V3 app. The security feature in the classic app is SHM, Smart Home Monitor. The security feature in the new V3 app is STHM, SmartThings Home Monitor. These are two completely separate pieces of code. Security mode set or changed (or an alert dismissed) in an automation created in the classic app will only affect SHM. . Security mode set or changed (or an alert dismissed) in an automation created in the new V3 app will only affect STHM. So if you have rules you created in the classic app, you will never see those change the security state in the new V3 app. You have to recreate…