ST v2 hub not runnng routines to 2nd Z-Wave thermostat

[nayelyz (SmartThings Developer Support)]

Hi, @sd_mark
Sorry for not replying. The engineering team checked the logs and they saw the commands are failing, but it still isn’t clear why.
So, just to rule out a few things.

1. In other cases where heating/cooling commands are rejected, we’ve seen it’s due to the reason I shared in this post:

@nayelyz

Also, we saw another similar report where the issue was due to the “deadband” where the cooling and heating setpoints need to be “logically” separated to avoid malfunction.
For example, the cooling setpoint cannot be lower than the heating setpoint.
So, please help us confirm this isn’t happening to you by using setpoints separate from each other. This means:

1. Click on the number of the setpoints to be able to edit it instead of using the +/- symbols
2. For cooling setpoint, use a higher temperature that the one currently set
3. For heating setpoint use a lower temperature that the one currently set

This is to create a greater separation between them to know if those values are accepted.

2. If the above doesn’t fit the current status of the device, perhaps we should look at the S2 status on the device which is currently “ZWAVE_S2_UNAUTHENTICATED”. The engineering team has mentioned before that certain devices need S2 for certain features, so, just to rule out this as the cause. You need to rejoin the device, but you need to find it in the device catalog so the instructions to connect it are displayed, and you can read/enter the corresponding code needed for the device.