Hi, @cui
Sorry for the delay, but since we cannot get information on where this case is already reproducible, it’s taking some time to get useful information to investigate further.
Something that can help in this case is knowing the model of the AC device; you previously provided the Hub’s model only.
Also, we saw another similar report where the issue was due to the “deadband” where the cooling and heating setpoints need to be “logically” separated to avoid malfunction.
For example, the cooling setpoint cannot be lower than the heating setpoint.
So, please help us confirm this isn’t happening to you by using setpoints separate from each other. This means:
- Click on the number of the setpoints to be able to edit it instead of using the +/- symbols
- For cooling setpoint, use a higher temperature that the one currently set
- For heating setpoint use a lower temperature that the one currently set
This is to create a greater separation between them to know if those values are accepted.
- It would be helpful if you checked the device’s user manual to see if the restriction is specified there to know which temperature range you’re allowed to use.