Write them back and ask for an update. My TCP bulb issue is still being worked on, it isn’t resolved yet. BUT…they are working on it. I do see progress.
I’ve had issues with Smart Things support. I’ve had tickets where the service rep wouldn’t respond to me for days and then ask me if everything was resolved a week afterwards.
I still have issue with TCP bulbs, my last 2 or 3 tickets about their inability to stay connected generally ended with the support tech telling me to wait for the next update, because it’s going to make it more stable.
It’s nice to see a positive post about ST . So many of us come to the site because we have a problem , or to bitch. I remember when I first got ST and was reading the forum here, and remember thinking their was a lot of negativity about ST. I only used support once,but they fixed my problem within 72 hours which was really nice.
We have received and responded to your ticket… ping me 1-1 if you are not getting the replies.
To violate a bit of customer-agent confidentiality (<-semi made up) - there is a delta between the US and UK versions of the Harmony integration. Technically your set up is functioning correctly, but there is not feature parity with the US (which is the KB article you referenced in the email). Your ticket is actively being investigated, hang with us while we determine if the differences are intentional.