ST support not supporting ST apps?

Hey there,

Thanks for writing in.

I’m sorry for the trouble with Gentle Wake Up. That is a custom SmartApp, so we don’t officially support it, but I can still take a look to see if something unusual is going on. Just give me the go head!

Also, what level does the Gentle Wake up start at before it reaches 100% and stops?


SmartThings Support

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It’s in the Maketplace and says “by SmartThings” so I don’t think there is any ambiguity; I’d assume full support.

Probably just a little misunderstanding. Since she’s offering to help anyway,I wouldn’t worry about the disclaimer for now; not sure who to tag to do a double-check… perhaps @ryanh?

Post your question here, the developer has been actively participating:

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