ST Support - how to respond to open calls

General Discussion
1

How are we supposed to respond to ST support when they email requesting screenshots, app logs etc.?
The email comes from a “notification only” email and it says not to reply to it.
All I can figure is to use the “contact us” option in the ST app again and that doesn’t have a space for a case number. I’ve done that once and included the case number in the text description of the problem along with attachments and I get a response asking for stuff I’ve already sent other times.
This makes me feel like every one send like this begins from scratch on the other end.

Am I missing something obvious?

2 Likes
2

Tagging @nayelyz @Itati

1 Like
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Hi, @Kand

Sorry for the delay.

Could you check if you have a link to reply at the end/bottom of the automatic email you get, please?

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I wish I did. The end of the email says. * This email was sent from a notification-only address. Please do not reply to this email.”