Just had to post this. It’s a perfect example of why I come here for help.
I had an issue, so just for the heck of it I submitted a support request in addition to posting here. I described the issue, provided two concrete examples AND attached a screenshot of the error.
What was support’s response? Please elaborate on what you’re trying to do and provide a screenshot of the error! REALLY? That’s exactly what I provided in the initial ticket.
Fortunately, there are ST employees like @Brad_ST who actually had the issue solved before support even responded, AND took the time to follow up. Thank you!
Unfortunately support is being handled by people who work off crib sheets and cannot think for themselves. They will take you through a generic SOP which involves deleting the app and having to rebuild everything.
SmartThings email support is mostly useless, its only useful purpose is to provide a ticket number you can give to get your case escalated to tier 2 or have it looked at by someone on here.
