I have a ST motion sensor (2015) which is having 2 major issues:
- False positives reported very often.
- Horrible battery life: batteries are drained from 100% to dead in only 2-3 weeks.
All my other ST sensors work fine, but this one (which was purchased only a few months ago) is definitely a dud. I’ve been exchanging emails with SmartThings UK support for about a month now. I have been asked to perform several tests, including placing the sensor on a drawer for 2 weeks, which confirmed that the false positives do happen, and the battery drain is probably a side-effect of that, but unfortunately I’m still not given any solution whatsoever.
ST UK support stubbornly insists that this is a software issue and that it can be fixed remotely once the engineers figure out what the problem is. I beg to differ, given that all other movement sensors I have access to (including friend’s) with the same hardware and firmware are working fine, not to mention the fact that no-one else is reporting similar issues on the forum, so definitely not a wide-spread issue. But nope, they just refuse to exchange the sensor for another one, even though it’s still under warranty. It’s an extremely disappointing support experience, and needless to say it will condition my future purchase decisions.
Nevertheless I thought I’d ask here: Anyone else seeing this sort of issue?