[ST Edge] Issues with multi-component devices and third-party integrations

Developer Programs Support
41

Sorry but I don’t have information about this kind of issue. Someone reported it in another post I think but I couldn’t find it.
I suggest you contact Customer Support to get updates, they’re not regularly in the Community forum.

Open here to see their contact info

Through the SmartThings Web page

  1. Enter this page
  2. Click on “Support” in the upper-right corner
  3. Check if the URL includes your region. For example, en-us here: https://support.smartthings.com/hc/en-us
  4. At the bottom, select “email” and describe your issue as detailed as possible.
  5. Click on “submit”

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Report a problem”
  4. Accept the generation of logs, fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
  5. Click on “submit”. The Customer team will receive this info.

Via email

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

42

Hi,

This has been raised many times for months, from myself included - as well as in private email conversations with you.

I do hope the developers don’t continue to ignore this fundamental oversight for much longer. It’s a step back and a very unnecessary irritation at the least.

Please :pray::pray::pray: fix!

3 Likes
43

Hi @nayelyz

I have noticed that my Neo Coolcam double switch after repairing have been added as two separate components instead one multi component as before. I also see some commits into zwave-dual-switch which is used by Neo coolcam fingerprint, which would suggest such change too: History for drivers/SmartThings/zwave-switch/src/zwave-dual-switch - SmartThingsCommunity/SmartThingsEdgeDrivers · GitHub

It is a great information that those multicomponent switches are going to be handled as separate components but for now it doesn’t seem to work as expected. Problems which I have noticed so far are:

  1. child “Switch 1” elements are still shown in main component (but unusable) as shown below on first screenshot even though child component “Loo mirror light” is seperated as shown on screenshot 2:

    Screenshot_20221109-122739
    Screenshot_20221109-1227391080×2400 83.4 KB

  2. child component “Loo mirror light” is working only for a day after pairing it with smartthings hub. Next day it stops working (main is still working) and is not responsive at all, and following error shown when trying to change the state:

    Screenshot_20221109-123454
    Screenshot_20221109-1234541080×2400 71.3 KB

Keep in mind that I have tried to repair it couple times and the situation is always the same. It works only for w day.

Could you please escalate those bugs to “Dawid Sobierajski” or “Konrad Klimczak” as they seem to be working on those handlers.

44

Sounds like:

45

Yes that is exactly the same scenario.