Hi, @btrial. Sorry for the delay.
I checked your description and I need the following details, please:
- which driver is the device using?
- Do you know the fingerprints of the device? This is to know which device profile is assigned to it.
There are two double-switch Neo Coolcam devices: https://github.com/SmartThingsCommunity/SmartThingsEdgeDrivers/blob/main/drivers/SmartThings/zwave-switch/fingerprints.yml#L128 - Access to your account to see the details of your devices:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.