(Solved)Newbie.Power outlet not recognize

As the title says.

I just received the package today for the hub v2 and power outlet however I can’t get the 2 devices to pair.

I follow all instructions.

Any suggestions?

Hey @vicjagsingh

Sorry to hear you can’t connect your outlet. I would reach out to support@smartthings.com and they can definitely help you get sorted out.

bring the 2 devices closer… like under 10 ft (in the same room) and try again, if its still a no go then yeah like tim said contact support

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I moved it right beside the hub to pair…