(Solved)Newbie.Power outlet not recognize


(Vic Singh) #1

As the title says.

I just received the package today for the hub v2 and power outlet however I can’t get the 2 devices to pair.

I follow all instructions.

Any suggestions?


(Tim Slagle) #2

Hey @vicjagsingh

Sorry to hear you can’t connect your outlet. I would reach out to support@smartthings.com and they can definitely help you get sorted out.


(sidjohn1) #3

bring the 2 devices closer… like under 10 ft (in the same room) and try again, if its still a no go then yeah like tim said contact support


(Vic Singh) #4

I moved it right beside the hub to pair…