Smoke detector sending reminders every hour - how do I clear it?

General Discussion
#1

I never had an issue navigating around the iOS app, but this one got me.
I have a First Alert smoke/CO detector and after replacing the battery I went through a test cycle.
Since that test cycle, I keep getting notifications on my phone every hour: "Reminder: smoke detected by…"
How do I stop these?

#2

Go to Smart Home Monitor and dismiss the alert.

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#3

Duh! Thanks! How could I not see it…

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#4

It is not all that intuitive, unless they have fixed it in the app. I had that " reminder" for a leak going off for what seemed like forever when I first installed them & tested it. I ass-u-me’d that just acknowledging it on the home screen was enough, never thought to actually click on the alert and then click dismiss.

#5

I have the same problem but there’s nothing in smart home monitor about that alert and no way to dismiss it. New app.

#6

Go to the Classic app, then SHM and dismiss the alert. SHM is different between the two (assuming you’ve used the Classic app to set up SHM).

#7

I have the same issue. I’m getting alerts messages every hour via text. The classic app is not longer available. How do i disable the notifications. Already tried clearing it on the new app but i keep getting messages.

#8

Did you remove the custom alerts in SHM in the Classic app before deleting the app? Did you run tHe migration tool yet in the Classic app. If the answer is “no” to both questions, then install the Classic app and dismiss the alert and remove those old custom alerts in SHM.

If unable, contact ST support.

#9

No i didn’t get a chance to remove the alerts before the classic app was disabled. No i don’t recall running the migration tool. I’ll have to contact support. Thanks

#10

Try installing the Classic app, login as new to SmartThings and use your Samsung account.

#11

jkp, that worked. I was able to disable it. Thanks again

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