Does someone have a contact for escalation within SmartThings support? I have a case that’s dragging with very little actual information as to what’s being done.
As nice as the Tier 1 tech is, we’re not getting anywhere.
The lack of information and activity is causing me to get pressure to consider alternate solutions…
Im happy to get DMs on the subject and kill the thread if need be, I’m just at a loss as to where to go next.