I found this info that should help you to contact them:
US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca
Note: I’m checking if there’s an email for people in Norway.
Oh, I’ve might have missed that, in this post, which image makes reference to that issue?
So, does it mean the tile doesn’t appear at all? Please, share the name of a device with this issue, I want to see if I can get its details.
Is the email account you use in the SmartThings app the same one you use in this forum?
I’m happy to help in any way I can 