Smartthings Smartcam RC8335Pro can't connect to my Wi-Fi Network

I used this camera for about a year and then it was unplugged and stored for a coupe months. Yesterday I plugged it back in expecting it to simply re-connect to the network and go…no such luck. I have reset the camera multiple times, Force Stopped the Smartthings app and cleared cache multiple times (Android) and turned off LTE data so only Wi-Fi data is available, and when my phone connects to the camera, gets an IP address (I assume from the camera) and then lists the networks to connect to, both my regular and guest networks are greyed out.

The only help available says that Wi-Fi is not strong enough (I am 7 feet from router) or that only WPA security is supported (my router ONLY supports 2 versions of WPA). I tried turning off the 5G also on the router and that did not work either. I have also re-booted my router. If I tap the i-info button beside my network name it says “Security Type = Other (not compatible)”

Any suggestions? Appreciate the help.

I am having the same problem again. I have tried multiple times and also done a factory reset. Any ideas? Error from martthings app and Security from Router attached


Had to join and reply, I have the exact same problem.

After Smartthings suddenly wiped out my whole setup among many others, (see I have managed to get most other things reconnected, but my Cam does not accept the wifi it has happily used for some years now.

I submitted a support request with Samsung. After about a month of continuing to ask me to reset the camera and other things I had done a dozen times, they gave up.