Hello Smartthings community
New Smartthings user here.
Am writing in hopes that someone can help me. My problem is I cannot get my Smartthings camera to be recognized by the Smartthings app. I successfully connected the camera to the SmartCam app. When I go to the Smartthings app and use the Auto Discover feature, the camera never gets found.
The camera I’m using is a SNH-C6417BN, which I understand is compatible with Smartthings I called support and they say it is something to do with my AT&T UVerse router (5031 NV which does not support UPnP). Support says something is blocking the Hub (v2) from accessing local devices that are connected to the router. The camera and the Hub are on my local network. Tried port forwarding #’s 11111, 39500 and 9443 to both the Hub and camera, no luck.
Has anyone else had this problem and how did you solve it?