SmartThings Community

SmartThings/Samsung Account Migration Beta

is this still in “beta” ?
I have the new Smart Connect app and I still can not see my devices in it.

Were you in the beta?

The migration of SmartThings accounts to Samsung accounts has not happened yet for the general public, unless you are in the beta or went thru one of the previous beta phases of this.

If you were not in any beta for this, I recommend that you do not do anything with the new app at all. Do not try to add devices or anything other than browse thru the application. If you start messing with it, you could impact things in your SmartThings classic app. Be forewarned.

When they are ready, you will receive an email and also see a migration banner page in your current app. This could be months away.



actually I wonder something:
I am not currently a US resident and my Samsung account profile does not show smarthings hub as a device to add (even manually)
When I switch to a profile registered in US, Smartthings hub and other devices appear as devices that can be added.
Now if this app does not support non-US profiles, what will happen with my Smartthings account ?

This email was sent last week. Just informational:

For now just operate as you normally have and leave the new SmartThings (Samsung Connect) alone. A lot of people started messing with things and created bigger issues for themselves with their current environment in the current app, so I just wanted to warn you to leave it alone so you don’t end up with the same mess others created for themselves.

I am running them side by side (I was in the first round of Beta). You aren’t missing anything in the new app. it has a very long way to go before it’s complete. :slight_smile:

i downloaded the new Smarthings Apps to look around as i already have a different Samsung account.

Did not see Skybell listed in the app, only Ring

Are there plans to add Skybell integration to the new Smarthings App ?


This is the thread for the Account Migration Beta. I doubt you are going to get an answer from any staff member as to what it will or won’t contain but you would be better off posting your question in the following thread:

Again, the app or backend is nowhere near complete. Wherever SmartThings is supported, if you have an account created in that country, I’m sure it will be supported as this new app is going to eventually replace the SmartThings Classic app entirely. I wouldn’t worry a about it right now. When they begin making announcements that it is actually going to happen, then you can raise that question if it hasn’t been implemented by then. Even when they go live, the Classic app is going to still be there until they get every piece of functionality available in the new app.


Actually I do not think you understand!

This is the Beta Thread, people on here had their accounts migrated MANUALLY for the BETA! If you were not involved in the beta then chances are your account will not be ready for the new app.

I myself was on the beta and only about 5% of my devices are available in the new app, so as stated above you are really not missing anything at this point.

The new app is no way near ready for use and when it become so then all other active accounts will be migrated over to it.
You will not be left in limbo, all accounts will be migrated over time.

If you really are concerned then drop an email to support with all the details and see what they say but posting on the BETA thread will not get you very far :slight_smile:


Ilker, all users pre may 2017 are in the same situation as you, no matter the country. If everything works in the Classic app, then it should work in the new app.

@mrmrmrmr you really need to chill a little :roll_eyes:

I do fully understand!!! I am NOT in the US either and do NOT have a US account but I was part of the beta and my account was migrated without issue!

But AGAIN… this is the Beta thread! As has already been mentioned, if you are that concerned then sending support an email will be your best option. Voicing your concerns in this thread will not get you anywhere.
Also do you really think that ST are just going to drop all non US users?!?

I will also say again that this whole process is in its infancy. Over time all accounts will be migrated.

What am I missing here!

All users have been told to not try things with moving accounts etc. They are in the process of configuring everything, at the account end, the app end, the cloud etc.

There have ALWAYS been some differences between US and non US accounts etc. this does not mean that they are suddenly going to drop all non US users lol, I mean, I really cannot even believe that even crossed your mind tbh. However I am at a loss as to why you are even trying this after all users have been told (AFAIK) to hold off doing anything. Creating accounts etc. may put you in a worse of position when it actually comes down to the ST flicking the switch on your account.

Just give it time, I believe users will be notified when the time is right but there is a long way to go, the app is useless. Once they have all ‘Things’ with Custom DH’s and the intended integration all working then I am sure they will start to look back at migrating all non-US accounts. From experience this will probably be a while after all US have been up and running for a while…


Just drop it. He doesn’t get it.

Discriminating OMG! :joy:

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US / EU profiles have always had a different selection of supported devices in the Classic app… but can connect to any device on the correct frequency if you run a general inclusion (but default DTH might be inadequate).

The new app isn’t ready for existing users yet, it’s just for new accounts… the rest of us will be migrated at some point after this BETA completes.

ST have never officially supported countries outside US / EU, zwave frequencies don’t match across the globe and their support would therefore make them an accessory to a crime!

We tried answering all your questions. It’s not us that don’t understand. It’s the way you write your questions that you get the answers that we give you that aren’t what you are looking for.

We tried to assist you once again. Every single person tried to assist.

Sorry, they aren’t discriminating against you.

I’m done.


My point exactly… ST won’t support a US hub outside the US…

What country are you in?

Correct… the US zwave frequency is most likely different to the frequency in your country, and may be interfering with local infrastructure such as ambulance radios / mobile phones / smart meters etc.

What country are you in?


I’ve asked twice what country you are in and got ignored!

I highly doubt the US frequency is unused in your country… frequency spectrums are in high demand and crazy expensive!

Frequencies may appear very close but they are still very very different.

I give up too… go jump!


Please just drop it!

There are rules and regulations that need to be adhered to and irrespective of how close frequencies may or may no be ST will not support their hardware in a region/country where those particular frequencies are not licensed for use in that particular field.

Anyway irrespective of all this, you have just mentioned this the last few posts, everyone has answered your questions, just wait and see what happens when ST do their thing with the accounts. However based on what i have just read, if it were down to me I know what I would do with your account :rofl:


FYI - In Turkey - Did a quick search


That wasn’t my quote lol :joy:

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