SmartThings Platform Issues (again) - 07-28-2020

General Discussion
21

@Brad_ST. I also have two devices that are incorrectly showing as off-line from the issues the other day. In the IDE. Will they eventually show up as online if I leave them alone? One of them is an iris motion sensor and the other one is a Sengled bulb. By the way, they are working and functional.

22

I had an Iris motion sensor in that same state after this outage (working, reporting updates in motion and temp, but showing offline in the IDE and classic app). I tried pulling the battery to getting it to show online again, but that didnā€™t help. I finally reset it (held the side button while inserting the battery) then put the hub into inclusion mode (hitting the ā€œ+ā€ on Things) and it rediscovered the device without disturbing any of the SmartApps the device is part of.

23

I guess I could do that too. But I have too many WebCoRE pistons that use that device so I donā€™t really have time to do that.

1 Like
24

Like I said, I reset it without disturbing any of the pistons or lighting rules that use that motion sensor. It took about 3 minutes (one of which was googling the reset procedure). The biggest annoyance is that it was mounted outside my front door near the ceiling of the covered porch and I had to reach it.

25

As @jlv said, just reset the device, donā€™t remove it. The reset isnā€™t a big deal and afterwards the device is still a know device with the same identification, no impact in any pistons.

26

I got the dreaded Somethings Wrong when I look at devices but I can see my rooms in the classic app. Anyone else

27

Reviving a mildly old thread.
Iā€™m getting this now as well and there didnā€™t seen to be a real answer?
Every 5 minutes.
Just wait until it goes away?
I did add 2 Tradfrei Zigbee repeaters last week to try and solve my Xiaomiā€™s from going off line but ythese log erorr werenā€™t there then.

2020-12-13 3:45:04.000 PM PST
moments ago HUB raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000 raw:0000000000000000000000, dā€¦ raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000
2020-12-13 3:40:04.000 PM PST
7 minutes ago HUB raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000 raw:0000000000000000000000, dā€¦ raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000
2020-12-13 3:35:04.000 PM PST
12 minutes ago HUB raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000 raw:0000000000000000000000, dā€¦ raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000
2020-12-13 3:30:04.000 PM PST
17 minutes ago HUB raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000 raw:0000000000000000000000, dā€¦ raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000
2020-12-13 3:25:04.000 PM PST
22 minutes ago HUB raw:0000000000000000000000, dni:0000, errorCode:00, ieee:0000000000000000 raw:0000000000000000000000, dā€¦ raw:0000000000000000000000, dni:0000, errorCode:00,

28

Interesting and timely. I saw the same entries in my hubs log this morning. I also added a zigbee device yesterday too. I rebooted the hub and these messages went away.

29

Iā€™ll try a reboot again today, still getting them.

1 Like