The past 2-3 weeks have made me question why I stick with SmartThings. On the surface it appears to be an amazing, well thought out platform, but I’m starting to think their service has severe design problems. I’ve had SEVERAL instances of missed schedules via SmartApps, delayed actions, and reversed AM/PM. Each trouble ticket is met with an acknowledgement of an issue on SmartThings’ end, and an apology.
Is there a plan in place to stabilize the platform or should I think about moving on to a different solution all together?