See my reply above. This Offline thing has been a separate issue for a lot of people over the last month.
And if it was a false positive, you would still be able to reboot remotely. Only reason I threw that in the original post as an option.
Lots of different isolated issues that have been cropping up since the beginning of the year. 
That wonāt work unfortunately. The issue that is causing hubs to be offline is that they are trying to communicate with the wrong shard.
Thanks for prioritizing getting people back online Luke. I know it helps calm peopleās frustration on top of the full outage that transpired.
So Iām offline until I go to my house in two weeks and physically resent the hub? Nothing can be done?
āMarch 10ā was actually a lot better for compatibility with the UK users which read 3/10 as āOctober 3rdā and are now getting worried about a big outage coming in October 
I can reset it for you 
DM me. In general any hubs that got disconnected from the internet during the outage yesterday werenāt directed to the correct shard. We will be looking into making this functionality more resilient.
Point taken, but since all of the outages with exception to the one, have been global, they got put into US date format. I will take some time and go back through all the Outages later and update all of them with Month name / day / Year so both sides of the pond can look without confusion.
My IDE shows all my devices online. My classic app shows everything but nothing works. The new app shows nothing. Rebooting does not help either.
Send a DM to @gausnes and he can take a look.
Thanks, that would be great. Am I dense or is Direct Message not an option for new-ish members? Iāve had Smarthings for over a year, but just signed up on the forums today.
Could you DM me or tell me what Iām missing? Thanks
Ya, you are limited when first joining. Weird quirky things.
Iām having trouble editing some Scenes. I think the issue is that those scenes donāt have any bulbs left in them ā I moved them to a Hue hub during the troubles last night and deleted them from ST once I had access again.
If he hasnāt sent you a message yet, try clicking on his profile now and then see if you can click Message. Once someone has posted a message in the public community, they normally can sent a message directly. Try it and give it a shot.
Iād be really curious to know whether thereās going to be some sort of publicly readable postmortem on this outage, as it was particularly bad. Some perspective on what went wrong and how reliability will be improved on a general level would be reassuring.
Chances are pretty good that you wonāt see anything. If you look at the other 7 or 8 Platform Outages this year, there hasnāt been any post mortem other than what gets posted in the Monitoring / Resolved section of status.smartthings.com
This proves the need for a local mode as a priority. As we read the comments we realize that confidence in Smartthings is decreasing. I believe that making the platform more reliable would be better than a new application.
Possibly, but historically thatās not the case. In other words, donāt hold your breath. 
Im not trying to be argumentative. Butā¦
Iām sure confidence is diminishing for many. I on the other hand, have pretty much the same confidence level Iāve always had. Iām not saying what level that is though.
I know Iām in the minority on this but I donāt blame the issues on the fact that SmartThings runs in the cloud. I use other cloud-based systems that are consistently and constantly very solid. The issue is that the infrastructure and cloud that SmartThings is running on is not well designed, implemented or maintained. Until those basics are fixed, these issues will continue.
Again, my opinion only. YMMV.
They likely do not care, and really SmartThings would probably prefer that people leave the platform. You represent a ZERO DOLLAR revenue stream to them. You are an expense, and if you shut off your hub and leave the platform, their revenue drops NONE and their expenses decrease.
Unless they start charging for the platform, they rely on sales of hubs and overpriced ST-branded devices to pay the bills. Once you are in the platform, what do they care if you stay or not? They already got your money.
