I’m not making excuses but for $99 dollars no monthly fees and all the flexibility ST gives me to do what I Please with the platform I’m not complaining. Please don’t take offense but I find it funny when people get upset at an outage. I still remember how to flip a light switch. Let’s face most home automation is not necessary it’s a nice to have. Unless you are disabled and depend on it for accessibility. I can tell you for a fact that even companies spending millions on a cloud service still have outages due to any number of reasons. If I wanted “guaranteed” uptime and depended on it for security or accessibility I would have paid a lot more for something that also had monthly fees. I didn’t want monthly fees or to be locked to a particular vendors limited range of device choice which is why I ended up with ST. I also tried wink but found that even their official integrations ended up being limited without much of a work around, vs ST where we have this awesome community who create integrations even better than the official ones in many cases.
I do hope things improve now that samsung has announced they are committed to SmartThings and are putting more resources toward it. Also hope they resolve the app accessibility for folks like @JDRoberts who truly rely on automation for their daily lives, I’d hate to lose valuable community members because of something that should be fairly easy to resolve.
In the end I think you’ll find there is no perfect HA platform each has its own pros on cons it simply depends on your personal priorities and what you hope to get out of it. Cost, reliability, flexibility, ease of use, etc.
Somewhat antecdotal but I have a ring doorbell which is way less complicated than ST and yet I get regular notifications of some type of outage or incident. In fact more often than I have ever had with SmartThings.