SmartThings Outage - Mar 12 2018

Same here, logged off, no way to log in again. Different failure messages!


You can see incident history here:

Too much.
This time it made it almost 2 weeks.
This year it has been happening on a weekly basis

Looks like someone might have flipped that Samsung account migration switch a bit early. When I try to log into the ST app it redirects me to sign in using my Samsung account credentials.

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Found that after calling support and being told they’re not taking calls. LOL.

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Historically there’s been a major outage affecting most customers in a region about once a month for each of the last 18 months except one, but then a couple of months had more than one major outage. The major outages do generally appear on the status page.

In addition, every nine or 10 days there’s been a minor issue which will affect only some customers depending on their specific configuration or the devices they are using or sometimes just a random percentage of people get hit. You can see these on the “first bug reports” page in the community – created wiki. Sometimes these have a workaround, sometimes not – – the bug report will usually link back to a thread in the forums where people are discussing options. Some of these “minor” problems only last for a few hours, some have lasted for months. :scream:

All of these are separate from the planned outages when smartthings pushes out a hub update. The planned outages can neither be delayed nor denied, and there’s typically at least one a month. We usually get a few days advance notice on those, but not always.

The following thread may be of interest (this is a clickable link)

So different people have different experiences, but an MFOP (maintenance free operating period) Of about 15 days is probably typical.

The company continues to say that they hope to make reliability and stability improvements, but they’ve been saying that for two years and statistically the number of outages doesn’t seem to have changed much. :disappointed_relieved:


They are experiencing a customer service outage

I doubt it. Probably just inundated with calls, so they closed it down.

Thanks for the thorough response. I hadn’t found the community created wiki. It’s bookmarked now.

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I’m out too. Both IPhone and Android app.

(Seriously) They were probably trying to fix the daylight saving time bug and broke something else. :disappointed_relieved:


all back up and running right now.

Not for me… cant sign in to app: sorry, unexpected error. Alexa says smartthings not responding.

Alexa just randomly stopped working for me too, smartthings isn’t responding. It worked one time out of a bunch of tries but now back to not responding again, was fine about 20-30mins ago.

Managed to disable/re-enable ST skill after several tries but now back to Smartthings isn’t responding. Very poor.

The Official status page still says “degraded performance.” It may go up and down a bunch of times while they’re trying to fix it, but until they post the all clear there, I would just assume it’s not fixed.


ActionTiles’s cloud is reporting that is SmartThings responding rather slowly to command requests - sometimes timing out with an error message.

I presume this is similar to what Alexa’s services are encountering.


My mobile app is very slow…are Automation’s still functioning?

So far for me, yes.

OT: My [competitor name here] just arrived today. Time to get it working.