SmartThings on Samsung S21 UK can't download SmartThings Find and new firmware for SmartTag+

Apps & Clients
1

Based in England. Have a Samsung S21.

Just bought a Samsung SmartTag+. So installed the SmartThings app from the Galaxy Store.

Noticed the SmartThings Find card on the Life tab by default. Tapped it but told to download the SmartThings Find. Said yes, then the card stuck at “Downloading…” forever.

Thought I needed to connect the tag first. So took out the tag, activated, the app found it - good, went through the steps and the tag appeared on my Devices list and shown as Connected.

Also I was told there is a new firmware to download. Tap it the SmartTag+ tile stuck at Downloading - 0%. And I got a message saying “We’re having trouble connecting.”

Tried with the wifi at work, my mobile data, my home wifi, my wife’s mobile data with her sim card.

None worked. Reckon the issue can’t be at my side.

The tag is now useless as I still can’t download the SmartThings Find addon. Any ideas?

Screenshot_20220505-180952_SmartThings
Screenshot_20220505-180952_SmartThings1080×2275 185 KB

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2

I think you’ll probably get the quickest help by going to the official mobile phone support for the UK. This forum was set up a number of years ago so that customers could help other customers with the home automation platform, and there aren’t Samsung employees officially helping here. This is a great place for ideas and suggestions on projects, but we don’t have access to the kind of account information that’s often needed for troubleshooting.

Anyway, if you haven’t already tried it, you can reach official support for the UK through the following:

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3

Ah my mistake then. Thanks a lot. I thought this is their support forum. Thanks.

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4

hi !! had you fix the problem ? i have the same problem i just order one today i have same problem

can you let me know
thanks

5

No not at all. Wasted almost an hour with Samsung tech support who at the end suggested me to speak directly with Devs using Samsung Members app. Not bothered and will try again in a month or so.

1 Like
6

Same issue, SmartThings Find & smart tag+ controller isn’t downloading. Doesn’t go past 0% and then comes up with network connection error. anyone found a fix?
Thanks

7

Just tried again. All good now.

3 Likes
8

Yh, mine works too. Got an email from SmartThings Support they found the issue and fixed it. Thanks

1 Like
9

Can any of you guys tell us how you manage to solve it?
Thanks

1 Like
10

Hey I have this issue and it hasnt been solved. Any recommendations?

11

Smartthings Find requires;

  1. Supported Device. See below.
  2. You live in a country where the service is available. Global except China.
  3. To activate SmartThings Find, you can
    Tap on “Life” tab on the menu bar and tap the SmartThings Find promotion card.
    Tap on “Life” tab on the menu bar, tap “+” to add service, and select SmartThings Find.
    From Galaxy Wearable App, tap SmartThings Find notification.

Supported devices
Phones/tablets
All Samsung Galaxy models that support the Find My Mobile feature
Watches
Galaxy Watch5
Galaxy Watch5 Pro
Galaxy Watch4 Classic
Galaxy Watch4
Galaxy Watch3
Galaxy Watch Active2
Galaxy Watch Active
Galaxy Watch
(Tizen OS 5.5 or higher)
Earbuds
Galaxy Buds2 Pro
Galaxy Buds2
Galaxy Buds Pro
Galaxy Buds Live
Galaxy Buds+
Tags
Galaxy SmartTag+
Galaxy SmartTag
S Pen
S Pen Pro
Computers
Galaxy Book
Galaxy Book Pro 360
Galaxy Book Pro
Galaxy Book Go

Not Supported
Non Samsung Android or Windows Phones/Tablets/Laptops/Cars/Watches
Anything Apple