I wonder if anyone can help.
I bought a Samsung SmartTag and I am trying to connect it to my Samsung Galaxy S10 and the SmartThings app.
It will recognise the SmartTag and start setting it up, then I get the message “couldn’t download device controller try tapping”.
The device will appear, I can rename it, but it just says “not nearby” and is greyed out.
I have reset the phone, reinstalled the app, checked for software updates.
I’ve also tried this on a newer model Samsung phone and the same thing happened.
Is this a faulty SmartTag or am I doing something wrong?