Have had SmartThings working for a couple of years. Just got a new phone (Samsung Galaxy Note 9). This came with the new SmartThings app pre-installed. It acted as if I was a new user and didn’t recognize the hub, even after logging in. Installed the classic app, now it’s doing the same thing.
Cleared all data/cache and force stopped the apps. Tried classic app only, and it’s doing the same thing. If I try to enter the original welcome code, it tells me that the code is invalid since it’s already registered.
SmartThings is becoming quite frustrating, such a simple thing as logging into your account and importing hubs/devices.
Anyone have any suggestions before I throw this thing in the garbage?
I’m sure the problem isn’t the Note 9, it’s got something’s to do with migrating to a new phone. I mentioned the Note 9 because it came preloaded with the new app.
Thanks for the info. The classic app doesn’t provide the opportunity to use a different account. I even tried deleting the Samsung account, the only option was to log back into it.
Very frustrating for something that should be a simple process.