SmartThings issues


(Travis Dodson) #1

Recently I have been having a ton of issues with my Smart things hub. It is sometimes slow and wont respond. The presents sensors from my phone say I leave the house when I am still home and groups deleting things in the rooms etc.

I decided it was time to go fresh and delete all the routines, Security, Smart apps, groups and and just start over like it is a brand new hub. I don’t want the hassle of deleting everything and re adding all my devices because I have a ton.

The issue I am having and actually have been having for almost a year now is one of the groups wont delete. I cant get into it it is just jacked up. When I click on it on the Android app I get a error “An Unexpected Error Occurred” And on the developer web page the group is there but when I click on it i get a error “Group not Found”

Any Ideas on what I can do should I just factory default the hub and start from scratch? I really don’t want to do that but will if that will fix my issue.


#2

Contact support and they should be able to help you remove that group for you from their end.

I can sympathize with you with all your problems. I’ve been having similar issues with various devices that when I do fix, the fix often doesn’t stick and I have to do it all over again. This all happened since the 8/15 hub update. I’m beginning not to like these forced updates.


(Travis Dodson) #3

Well…I contacted Tech Support…

Hi Travis,
Thanks for getting back to me on this.
I was able to locate your account, but unfortunately, I am also unable to remove the listed room. It looks like this is an issue our engineers are working on resolving. I have tagged your ticket to let them know that you are also affected by this. I will follow up with you as soon as I have an update or resolution.
Thank you for your patience and understanding in this matter.
Best Wises,
Sarah
SmartThings Support Team


(Aaron S) #4

This is generally related to a bad-state/caching issue in the servers (which need an engineer-level of access to clear). They should should up in the next day or so, but if not - DM me your ticket number and I’ll bump it.