Arggggg. Been having some problems with smartthings. I have had been adding so many devices and smart apps that I thought maybe I have corrupted my system. So I decided no problem I will delete my account and simply start over, YEAH RIGHT. Not as easy as I thought, I was able to remove all smart apps and routines along with some of my devices but not all. And now I have things so messed up I can’t even click on my devices in IDE screen, if I do all I get is (Access Denied
We’re sorry, but you are not authorized to perform the requested operation) So I really do not know what to do now. Do you guy’s have any ideas? I just want to reset hub to factory settings and restart. I tried contacting support but they are not open on weekends GRRRRR. Here is the ticket I sent them.
Hello, I have been at wits end over my smartthings problems. I was having random problems with lights coming on and thermostat not working correctly. I decided to try and delete everything and start over since I have purchased several different “Things” and new smart bulbs. I tried doing a factory reset like you guy’s suggest through your support page but It did not work, I then tried to remove all of my things (Devices) one at a time. For the life of me I can’t get them to remove or go away. I even tried starting a new location and deleting my old location but it will not let me. Is there anyway with your help I can just delete all and start over? I would like to get this going ASAP.