[help needed] app lost rooms unable to show devices

[M.a.S.e]

I have a weird issue since the last outage.
when i go to the app, i have many rooms missing (about 6 rooms).
When i go to IDE i see all the devices that used to be in those rooms were no longer associated with my hub. i edited each device in IDE and added them back to the hub.

Now, in the app, i cant find these devices (about 50 devices) under “all devices”
but if i go to devices --> hub and check there “devices connected” i see all the “lost” devices but i cant move them to any room, i see they are associated with a “group” inside IDE but i lost all the rooms in the app.
anyone seen this? i am kind of lost as to how to fix this… TIA.

[johnconstantelo]

I think you and several others are having this problem:

New SmartThings App now completely broken (Outage 14 Jan 2021)

So I just tried to open my SmartThings app. It opens and hangs permanently on the splash screen. The menu is there, but nothing works. Tried killing the app and restarting it. Did not work. Restarted my iPhone complete. Same result. So glad you forced the crappy new version of the App on us riddled with bugs. Now I cannot control any of the 30+ devices in my home. The old app worked perfectly. I have had nothing but trouble with the new app and now it is completely broken. This is one of the worst business decisions I have seen from any company. What a piece of shit app. Any suggestions for a better hub and app to migrate to would be appreciated. After months of pain, I am tired of this BS.

[swade (Scott Wade)]

I logged out, clear the phone apps storage cache, and then back in. Had to re-arrange the rooms and devices.

[HalD (Hal)]

@johnconstantelo

several others are having this problem

I had this on one of my two devices with the app. It cleared up by itself except that my preferred order of display of items in the app was lost. I assume it was some artifact of the outage yesterday.

[M.a.S.e]

So after trying multiple times, cleared app, close, etc it came back. but as some mentioned, the order was completely off. i had to re-order everything.
what a mess…

[Gregor_L]

Try using Z-Wave Utilities (from hub view) then select "Repair Z-Wave Network. I had the same issues you describe on my Galaxy Note 20 Ultra and corrected it by performing this action.