SmartThings Community

Smartthings is flashing between blue and green, nothing working

(Shelley Powers) #1

Is there some kind of update going on? Is my hub broken? What?

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[RELEASE] Alexa Helper
#2

I am having issues to.

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(Shelley Powers) #3

Is it blinking between blue and green? There’s nothing in the documentation about blinking between these two colors.

And having to remove batteries to me is not an effective approach to fixing everything.

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#4

Mine is doing the same thing.

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(Shelley Powers) #5

OK, so it is ST then.

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(Chris Mc Elroy) #6

Yep same problem here.

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(Bob) #7

Mine is showing the same blue/green alternating lights.

My local controls are still working, so that is something.

I do see an update on the status page: http://status.smartthings.com/
Investigating - Some users may be experiencing issues with device control and SmartApp execution. We are investigating the problem and will update accordingly.
Nov 23, 18:22 EST

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(Ule) #8

In logs each minute

resetting triggers
hubActiveHandler(hub has disconnected)

http://status.smartthings.com/

SmartApp Execution and Device Control Subscribe
Investigating - Some users may be experiencing issues with device control and SmartApp execution. We are investigating the problem and will update accordingly.
Nov 23, 18:22 EST

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(Kurt Sanders) #9

Mine is doing the same, this is HORRIBLE, as front door lock will not lock after close, and I first saw this issue on my ST leak detector, so I pulled out the battery, removed from IDE devices and NOW IT WILL NOT JOIN BACK TO HUB.

For Petes sake, SmartThings is really hitting ROCK BOTTOM on this. It is ashame that we have to look at the forum every minute to get real time updates. I thought that I was subscribed to the email alerts.

**APPARENTLY HUB BEING OFFLINE IS NOT A CRITICAL ISSUE ANY MORE FOR ST ENGINEERING/OPERATIONS? **

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(Tim Slagle) #10

We are experiencing a little blip right now. Sorry for the inconvenience. :frowning:

http://status.smartthings.com/

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(Scott ) #11

That explains it. The damn alarm kept going off.

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(Shelley Powers) #12

Ouch. Those things are loud.

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(Kurt Sanders) #13

@slagle Is there any rhyme or reason you can enlighten us to why these outages like this last one are happening? I can be more understanding if I know what is happening and what steps are being taken to rectify the intermittent cloud hub outages.

Thanks!

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(Max) #14

The status page says it should be fixed but my hub remains offline :sweat:

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(Tim Slagle) #15

A manual reboot may be necessary to get your hubs back online.

support@smartthings.com is available to help if that doesn’t work.

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#16

I am 10,000 miles away from home. Manually rebooting my hub is not an option.

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(Joseph Commisso) #17

This happened to me too. The server is down but it should be back up now.

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(Shelley Powers) #18

I had to do a manual re-boot. I have permanently removed the batteries to make re-booting easier.

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(Tim Slagle) #19

You can reboot the hub through the IDE under the hub tools

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(Shelley Powers) #20

Well golly.

Which IDE? Which hub tools? Is this documented somewhere?

What a nifty thing to have directly accessible on the Dashboard. With all that empty space and all…

1 Like