Smartthings hub offline and online


(Jeffrey R Motes) #1

All of the sudden in the past 5 days my smartthings hub has been alarming me 2-5 times a day of my hub going on and offline. I read the forum and saw this happen before and mine is about the same. The hub is still accessible from my phone as are the devices. I have not been home when the hub has done this but this all started this week. The hub has been running great for 2 months before this. I have tried a new power outlet, network port on the router, and network wire. I am lost. PLEASE HELP :slight_smile:


(Kirk Hilzinger) #2

Is the rest of your home network down when this happens? It could be router, switch, carrier, etc.


(www.rboyapps.com - Make your home your butler!) #3

Check your hub event logs from your IDE to see if it actually went offline/rebooted. If not it’s likely your internet connection.


#4

And if all of the above don’t help, call the Samsung SmartThings support number directly. They are good people who will work with you.
image


(Jeffrey R Motes) #5

Turns out Thursday afternoon my internet crashed and was dead for 18 hours before they got me back up and running. It turned out to be an internet issue not a hub issue.

Thanks!