The problem started this afternoon, devices kept going off line, i have rebooted the hub on a number of occasions . On one occasion all devices came online but went off line soon after. I have read this https://status.smartthings.com/ I am not sure what’s happening. Some lights have stayed on and …

First - don’t reset anything yet. Many people panic and do more harm than good randomly resetting things. Specifically which devices. Model number matters. (there’s various ways things connect so commonalities between failing devices help determine what’s going on.)

No I haven’t. I have yet again rebooted the hub and a lot of the devices have come back online. Three motion sensors (2 x in the garage + 1 in the kitchen ) have not come online. All sensors and switches are Sonoff Zigbees.

any changes to your wifi recently? Also what version hub do you have and what firmware is your hub running?

No changes to wifi. I have disconnected and swopped the RJ45 cable on a few occasions, rebooted the AP and I have checked in my Unify controller, all working good. V3 - 000.032.00012

ok its not new firmware - you dont have 39.x yet. give those sensors a bit and see if they come back on their own - if they dont you can force a zigbee heal by taking your hub completely down (power off, no battery if you’re on a v.2) and wait at least 20 minutes. the end devices panic and start h…

Thanks, it looks like they are all coming back on line A quick update on why (i think) the problem happened. I put my Raspberry Pi and the hard drive on top of the hub. I think the magnets from HD or some other component from RPi was interfering with hub. As soon I moved the RPi and HD on to a next…

[image] Rajan: b. I think the magnets from HD or some other component from RPi was interfering with hub. Probably the USB

[image] jkp: Probably the USB can you explain pl?

[image] USB 3.0 extension cord running nearby can render Hub useless General Discussion My hardware is hub v2, I simply want to warn everyone who might have this problem as well.

Smartthings hub - devices are connected but are offline

Devices & Integrations

jkp December 18, 2020, 6:38pm 10

1 Like

Topic		Replies	Views
HUB_DISCONNECTED or OFFLINE Status, but they still work, no forum fixes working Devices & Integrations	19	1371	April 27, 2020
Devices Suddenly Offline (30 Sept 23) General Discussion troubleshooting	5	640	October 13, 2023
Half of My Devices Stopped Working on Wednesday--Help Please! (Mar 7, 2024) General Discussion	7	519	June 19, 2024
All zigbee devices went offline and can no longer pair old or new devices General Discussion zigbee , hubv2 , offlinebug	9	2068	April 1, 2019
All Zigbee devices are offline General Discussion	2	3164	March 20, 2017

Smartthings hub - devices are connected but are offline

Related topics