I have been using the SmartThing Home Monitor for almost a year now. The other day I got home, disabled the alarm and all my sensors were still activated even though both my phone (Android) and my wifes(iPhone) both showed the alarm disabled.
I am using GoControl sensors with RBoy handlers and all are updated. Also, tried new and old SmartThings apps both do the same.
I called support and removed the SmartThing Home monitor SmartApp and all associated to it but the alarm was still going off when motion was picked up or a door was open.
It was escaleted to tier 2 and after more than 4 days and a couple call backs to them am now being told they are too busy to respond to tier 2 requests beacuse of the holiday season and it could be up to another week maybe before anyone gets back with me. I asked for an exchange on the unit but was told that process is another 30+ days to do. To say the least I have a useless unit and support sucks!
Has anyone come across this issue and how was it fixed.