SmartThings Home Monitor not sending notifications

Devices & Integrations
2

Hey there! @KCrane Thanks for reaching out for assistance with your Smart Home Monitor.

I’d like to confirm a few things that may assist you further with troubleshooting your concerns.

  1. Are you trying to have the Push Notification pop up on the Owners device or Receive a Text message to the 2 Users Devices? Are they Andriod Devices running 7.0 or Higher?

  2. Have you ensured that push notifications are enabled for SmartThings on the 2 user’s devices? Settings>Apps>Smartthings>Notifications>Smartthings Notifications. Here you can set the settings for Alert, Silent, and Pop-Up.

  3. If you are located in the US and are trying to receive a Text message Notification to the two devices, have their numbers been OPT’d in to receive SMS Notifications from SmartThings as of 9/25/2019? You can view additional information about the changes here at this link: Changes to SMS Service

  4. Have you ensured that the Members are added to the location.
    (+) > Add Member either by Samsung Email Account or Accepting an invitation by QR Code by Nearby scanning.

Under your Smartthings Home Monitor>Settings>Responses>Text Messages, you can select the Members that you wish to receive the message.

I hope this message finds you well!

^SamsungZell