Using the new app with a v3 hub. I have set up some door switches in my SmartThings Home Monitor which appear to be communicating properly. I have set up my SmartThings Home Monitor to notify 2 people in the event of an intrusion. When I set the Home Stay or Home Away, then open a door, I am getting an intrusion event in the app, but no notification are sent.
Additionally, I have selected the option for a Push Notification, but the app does not ask who to send it to.
Any ideas?
Hey there! @KCrane Thanks for reaching out for assistance with your Smart Home Monitor.
I’d like to confirm a few things that may assist you further with troubleshooting your concerns.
Are you trying to have the Push Notification pop up on the Owners device or Receive a Text message to the 2 Users Devices? Are they Andriod Devices running 7.0 or Higher?
Have you ensured that push notifications are enabled for SmartThings on the 2 user’s devices? Settings>Apps>Smartthings>Notifications>Smartthings Notifications. Here you can set the settings for Alert, Silent, and Pop-Up.
If you are located in the US and are trying to receive a Text message Notification to the two devices, have their numbers been OPT’d in to receive SMS Notifications from SmartThings as of 9/25/2019? You can view additional information about the changes here at this link: Changes to SMS Service
Have you ensured that the Members are added to the location.
(+) > Add Member either by Samsung Email Account or Accepting an invitation by QR Code by Nearby scanning.
Under your Smartthings Home Monitor>Settings>Responses>Text Messages, you can select the Members that you wish to receive the message.
I hope this message finds you well!
^SamsungZell
Thanks for helping me with this issue.
I am receiving push notification after opting in to SMS services. I am not receiving text messages from Home Monitor after an Intrusion event, but I can receiving text messages via Automations. I would like to receive both push notifications and text messages after an intrusion is recognized in Home Monitor.
See #1
I am located in the U.S. and I have texted Yes to
@KCrane, Thank you for confirming that information and that you are eligible for the feature being located in the US.
Have you already put in a support ticket for us to track the symptom/logs?
US: 1-866-813-2404
US: support@smartthings.com
As it appears the option for the message text is not appearing as it does in Automations, where you have the option for your typed message and choosing the recipient. When intrusion occurs, there’s no typed message to be sent.
I would recommend utilizing the SmartApp, Notify Me When for SMS features or Creating an Automation for when the door opens and the security mode is set, Send a push notification and message to both Members as I continue to escalate this concern for you to have the ability in the Smart Things Home Monitor.
I hope this message finds you well!
^SamsungZell
I cannot find “Notify Me When” on the android Play Store. The Samsung support website says:
“​With SmartThings, you can build custom automations to automatically trigger multiple actions, including notifying you or your Members when certain events take place in your home. You can do this in the classic app as well using the Notify Me When SmartApp.”
This indicates that Notify Me When is only available on the classic app, which is no longer available. (Why am I telling this to the Samsung SmartThings technical support team)?
Kent
Just to confirm. When you setup the STHM Under the set response. 2 lines above the Push notifications is the Send text message. Is this where you are putting numbers for text in? This what I’m using. Allowed me to select anyone in my contacts.
Yes, I have set it up as you describe. I have selected 2 contacts to receive the texts, but no texts are received after an intrusion event.
When the Home Monitor is in the Arm (Away) mode, I would like to get a stronger notification than a push notification. I’m not sure that even a text would be enough since I have so many beep notifications coming from my phone all day. I am looking at setting up an auto dialer that can be triggered with a smart switch.
Thank you for providing that screenshot to confirm you have STHM set up properly, not having the option for typing the message to be sent and it being blank is what is causing your symptoms.
You would need to publish the Notify me When via the IDE Tool. Here is a link to login with your credentials: https://graph.api.smartthings.com/
You can do so by logging into IDE > My Smart Apps from the top of page > + Add Smart App> Templates> Select Notify me When, Select Create and then Publish the template.
Return back to your Smart Things Application and select “SmartApps” at the bottom you will have a new section for Notify Me When where you can manage SMS Alerts for when an action occurs.
Additionally, if you need help with Publishing there are topics on the forum that go into further discussion.
I hope this message finds you well!
^SamsungZell
Thank you for the information. My apologies for being snarky. On review within the SmartThings app, Notify Me When does not offer an option to notify on a Home Monitor Event. I plan to proceed with a third party solution.
@SamsungZell i have also reported same thing earlier last week on another post. There are other users with the same issue. Push notifications for STHM are not working. I use to have notifications pop up every time STHM status change (arm/disarm), but not anymore. It seems ridiculous that i have to create automation to be notified about change.
I know it’s been a few years since the last post. Monday this week was the last time I received a text notification, ST notifications are still working. Is anyone else having this issue?
Test failed. ST notification worked but sms to GV never received. All of my notifications use both types so I should have received many texts since Monday. All the ST messages have arrived in the same time frame.
ahhh GV. there was a user yesterday who had this issue but discovered he was unable to receive SMS to GV from other systems as well.
did you check GV to ensure your account is still active?
Yes I’ve had this Google voice account since Google voice was in diapers. That is actually the only number that I give out to everyone so all voice and text messages only go to Google voice I don’t use my carrier number or anything. I modified the test routine to send to my carrier number and the notification successfully made it to the carrier number as well as smart things. I’ve also had several people send me messages to GV and they have all been received. At this point I don’t know if the issue is with GV blocking SmartThings messages or an issue with smart things internally not being able to send it to GV. Either way GV is working fine. I found another user on this forum complaining about the exact same behavior starting several days ago so I am not the only one experiencing this behavior. And finally this exact same problem happened around 2 years ago, SMS messages from St we’re not arriving or being sent many people complained and then one day they started working again. My suspicion is some change on the St side since messages from sources not connected to St or working just fine. It would be helpful if someone from Samsung was monitoring these forums then actually looked into the issue. I feel like the forum is akin to the “close the elevator door button” you can push it all you want but it doesn’t actually do anything.
For what it’s worth, I’m experiencing the same issue. My SmartThings Notifications log shows that SmartThings is sending text messages to my Google Voice number, but I do not receive them in Google Voice. This problem has been occurring for several days now. SmartThings is configured correctly, and Google Voice is working fine for all other texts that I send/receive. SmartThings sure can be a frustrating experience.
Thank you Regina it’s good to hear validation from someone else that’s experiencing the same issue. I opened a support ticket with SmartThings the app and their answer was for me to recreate the issue and open a ticket with the SmartThings app… Huh¡¡¡
Clearly they are not understanding what the problem is there is no way for me to reproduce the problem as I am not sending the SMS messages to myself the smartthings service is sending the messages or in this case not sending the messages. And I opened the ticket in the SmartThings app sending all the logs that they asked for, I feel like I’m talking to the wall.
Well it’s been 29 days that SmartThings GV SMS messages have not been sent or delivered. This evening 092224 8:08 est I started receiving the messages again. I’ve made no changes and I tried posting the issue on the GV forums 29 days ago and one of their inept moderators closed the thread. So I don’t know if Google fixed it or if SmartThings fixed it but whatever the case is I’m starting to receive the messages again. We’ll see how long this continues to work before it breaks again.
I have found the “Home Monitoring” of Smartthings to be absolutely useless. I get no notifications from it at all unless I am actually in the app itself. 3 door sensors is all I am worried about at the moment. Regardless of “armed” status (Armed - away, armed - stay…) I get nothing outside of the app itself. If I go into the sensors themselves an set them to notify on a change of state, I get those; ALL THE TIME irrespective of the armed state of Home Monitoring. What is the use of “Arming” if you get nothing from it?
by notifications… do you mean SMS? Did you set up the Response in STHM for Security, Smoke and Leaks? Are you in the US? Did you respond to SMS to accept messages?
or do you mean notifications on your mobile device screen? do you have permissions set correctly? iOS or Android?
US users may now opt in at any time by texting YES to 844-647 for each phone number set up to receive SMS.
