SmartThings hello home not populating Android


(Hans Holm) #1

If I exit the SmartThings app while in Hello, home when I return to the app the list of action that have been preformed and the menu of home commands are empty. To rectify the situation I need to exit to the device screen and return to hello, home. I haven’t been able to find any info on this,any ideas?


(Richie) #2

@urbanerosion I’ve had the same issue; so at least you can find solace in knowing you are not alone. I’ve ran into the problem with an LG G3 running android 4.4.2 build KVT49L.D85010f. Closing and opening the app has been the only solution I’ve found. I’ve noticed the issue seems to happen more frequently when I try to set a hello home status before my list of apps/things populates and the spiny circle thing next to the hello home icon stops spinning.

I’ve also ran into issues where the home responds with blank chat bubbles.

I mention this because the behaviors may be related. The blank chat bubbles persist after restarting the app. I’ve tried wiping the app’s cash/data and the problem persists. Let us know if you stumble across a solution!