Hi,
I need some help. I cannot get my smartthings app to work on my phone. When opening the app I get a massage which says: preparing (translated from my local language).
From there I cant do anything. I cannot add devices, accept family invitations, nothing… When setting the app up on my girlfriends Phone I had no trouble at all. I have tried everything. Deleted the app, Deleted my user from the app, restarted my Phone and so on… I have looked on google YouTube and forums and I cant find anything to solve my problem…
Are there anyone in here who can help me?
I know its not in english, but I have posted a picture of the screen when the app is open. I have waited in more than half an over with the app open
The direct translation for the text on the photo are: preparing everything.
See if you can click on the menu and check how many locations show. Perhaps you have an empty one and you simply need to switch to the location with your hub and devices.
No, i did not delete my samsung account. I “left” smartthings. I am not sure what it is called in the english version, but I imagine it is the option called - leave smartthings.
Tried to sign in, but got this… now im very confused…
Ok thank you for confirming. That is an account deletion and would explain why you are unable to access the app or IDE. I believe the “issue” will resolve 7 days after the time you performed that action. Alternatively you can create a new Samsung account though that is not a good option if you are using other Samsung services tied to the original email address.
I’m having the same problem. But I did not delete my user. I had a problem with adding routines. When I tried it said “Failed, try later”. It did this for several days. So finally I uninstalled the app, rebooted the phone and installed again. Now it just says “preparing” and the app is empty. I have no users in settings and I can’t add anything. But my hub obviously still works, 'cause all automations, sensors and buttons still operate normally? I don’t know what to do?
