I donāt know if this is related to the reported scheduler issues or not, but itās making SmartThings completely unusable for any scheduled actions for me.
My Good Morning Hello Home Action does exactly one thing: change the mode to Home at 8:00 a.m.
For several days it hasnāt fired, leaving the house in Asleep mode.
I set up this HHA the day I got ST and havenāt changed it since, soā¦
Iāve reported it to support, along with some other recent failures, but it would be hard to define a purer cloud issue than this.
@JDRoberts Checking in the IDE if my hello homes triggered. At least the āGoodBye!ā did trigger as it appears as the home is in āAway modeā.
Something weird is going on. All of a sudden presence status from Home and Family disappeared, appeared and disappeared. The hello home page is empty. Door status is incorrect.
It is happening every minute or so. Appearing and disappearing. And also got an error message once. āAn error has occurredā.
Iām seeing similar things with mode changes that have worked for 6 months. I have one that fires at 8:00 and another that fires off at 9:30 if Iām still Home (working from home). It shows me present, but never fires off now.
@April Please ask support to update the status as it is very much an iOS issue too. We are facing the same issue. I have opened a ticket and hope that IOS dev. team is aware of this.
My good morning is based on āThings start happeningā based on a Fibaro and ST motion sensor in the hallway during the period of 5:00 - 6:00 AM on week days. No issues this morning. āGood bye!ā triggered fineā¦ Once in office, I checked ST mobile app and then started noticing these issues. Hope āI am backā triggers and mode changesā¦ Donāt want to get home with sirens blazing all over.
So support tells me these are likely at least 3 separate issues that happen to be occurring at the same time.
probably a server āhiccupā (their word) two days ago caused good morning not to fire. After that, it will never fire until I go back in and delete the time rule and re enter it.
jawbone error is something different
mobile app not displaying info isā¦something different.
Sadly, this exceeds my safety threshhold for reliability in home automation. I donāt expect things to be perfect, but as a quad, I need things to be more reliable than this.
My techie aide will be here tomorrow and weāll move everything we can off ST. Iāll still use it as a zwave or zigbee bridge for awhile, via IFTTT, but all rules logics will be moved to something else.
This is a great community, but I just canāt rely on the system.
What bothers me the most is is different behavior for different group of people on Android or iOS. For me no issues whatsoever with hello homes, scheduled actions, presence etc. but dashboard is simply horrid most of the times.
Terrible timing for me. Trying to add a new phone, moving a couple of devices around and I thought it was me causing the errors. Been scratching my head all morning until the status email.
Yes, thatās really the meta issue Iām facing. Lots of small issues failing unpredictably. Get ready to go to sleep, Jawbone fails to turn off lights. Get up in the morning, Hello Home fails to fire. Try to start diagnosing issues, dashboard is blank. Decide to go out for awhile instead, motion sensor fails to trigger mode change.
I have neither the time nor the energy to keep checking everything to see if it actually fired or not. Or to keep reinstalling if something does āhiccup.ā
As a hobby platform, SmartThings is great fun for people who like to code.
But as an environmental control system for a quad, all these ālittleā things just add up too much unreliability.
We canāt blame mesh for the mode not being set, or for no notification being given that some kind of reset may be necessary. Those are cloudside design decisions.
So it goes. Thereās no great alternative under $15,000 now, so I will just wait to see what arrives at market over the next year. Meanwhile the Echo is excellent for controlling lights, and I will pare the ST use back to use cases where failures are obvious and alternatives are available.
JD: I have made too many unnecessary purchases since September I joined. Nowadays more and more I buy products which are decent and have their own stock apps. Ecobee3, Rachio Iro, Dropcam, Philips hue and family, jawbone (horridā¦ Better take care of your UP24 as 2,3 and 4ās will take you nowhere), Echo, Sonos, MyQ etc. So, Only mainstream consumer products. Of course ST stays for the other zigbee/zwave requiring a controllerā¦ I have stopped getting worked up these daysā¦ Bad for my heart and BP! Once I have some funds, the CT100ās for heating 2 zones will be gone too. Should have spent more dough on home improvement rather than home automation.
As such iOS app has become totally unusable since last update as it has become so slow (a different thread exists and was informed by support it was because of memory leak). I have seen zero improvements with this. You have to kill the app and pray that it works. It has become more of a headache rather than a convenience.
This morning it failed to switch off even 4 hues batch (1 was missed). From within lights & switches/shortcuts. It failed to turn off two bulbs on a single table lamp. I think finally Alexa will save the day. Everyday I have to check using hue stock app whether lights were turned on or off after hello homes.so, whatās the point? No iOS app update to fix anythingā¦
Scheduled events and hello homes fire on the dot but doesnāt do what it is intended to do. Is that an improvement?
